July 17, 2022
All Ohio pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.
That is why Perrysburg automotive service centers including Tuffy Tire & Auto Perrysburg have procedural standards for each service they perform. Tuffy Tire & Auto Perrysburg technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Ohio service centers can assure a quality outcome. The job is done right every time and Perrysburg customers leave happy with how their vehicle performs.
Each company trains its technicians to standards. The Ohio automotive industry as a whole is very committed to standards of excellence and encourages individual Ohio service center operators to apply them to every vehicle they service.
An example is how Tuffy Tire & Auto Perrysburg grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:
The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing
They may suggest repair or replacement:
If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience
Here are some examples:
An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.
Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.
Under these guidelines the Perrysburg car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.
Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Perrysburg service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.
The Ohio automotive service industry and Tuffy Tire & Auto Perrysburg want the best for you and for you to keep coming back.
Tuffy Tire & Auto Perrysburg
27140 Oakmead Dr.
Perrysburg, Ohio 43551
419-873-8330
April 20, 2025
If you own a newer vehicle, your vehicles manufacturer may require that it use synthetic oil instead of conventional oil. Synthetic oils are more stable, dont break down as easily, and provide better engine protection than conventional oil. All those things can prolong the life of your engine an... More
April 13, 2025
Tires are so reliable these days that few drivers pay much attention to them. But tires wear out. They have a tough job since they are the only point of contact between your vehicle and the road. They have to get your vehicle going from a stop, keep it going, make sure it is headed in the dire... More
April 6, 2025
Maybe your vehicle feels like Breaking Bad. In other words, when you brake, things are bad. You may find it takes you a longer distance to stop, you feel a vibration, or its pulsating when you depress the brake pedal, or perhaps your vehicle pulls to one side. Those can be symptoms of failing b... More